Professional hearing aids - Smart noise reduction - Worldwide online stores openingHSA/FSA Eligible
Return & Exchange Policy
We want you to have enough time to try FLAYGO hearing aids in real daily situations. This policy explains returns, exchanges, and after-sales handling.
Last updated: June 15, 2026
01
45-Day Trial Returns
Within 45 days from delivery, you may contact us to request a return if the product does not fit your needs. The product should be complete, include accessories, and be returned with the original packaging when possible.
- •Applies to orders purchased from the FLAYGO official website
- •Human damage, water damage, heavy wear, or missing accessories may affect refund eligibility
- •Refunds are issued to the original payment method
02
Exchanges and Model Changes
If you need a different model, wearing style, or encounter a confirmed product issue, our support team can help confirm an exchange path.
- •Confirmed quality issues are prioritized for exchange or repair
- •Model changes may require paying or refunding the price difference
- •Please contact support before shipping items back
03
How to Start a Request
Prepare your order number, contact information, issue description, and photos if needed. Support will confirm the return address and handling timeline.
- •Submit a return or exchange request
- •Support verifies the order and product condition
- •Ship the product back and share the tracking number
- •Refund or exchange is processed after warehouse inspection